However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I only received one tracking number leaving me void of my burner.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. *** ***** at the ******* **** office stated on 11/30 that in fact there was only one package not two and, that a tracking number is given per package. Received small box inside of my mailbox box! Confirming with my local postal office to check to see if two packages was left instead of the one via my mailbox. I paid for shipping and handling according to the weight of the package with the burner to not receive it. I have read the reviews and feel this can be resolved by sending my burner or a refund for the total cost of the burner + taxes. This company has no direct phone number only email and three day waiting process. I received the candle and all stones only. Along with the burner, I order stones, 1 candle and burning sages for the burner. ![]() I got an email around about the 27 of November stating my order was shipped along with the invoice of order items. ![]() Got confirmation via email thanking me for order. The day of purchase, I made a comment under the SG page that I ordered. Decided to order some stones and a sage burner. Delivered via mailbox, small box no burner. Happy holidays to me from Sage Goddess with the worst customer and customer service experience I've ever been part of. ![]() Other reviews prove this is not an isolated experience. Require immediate refund of missing items plus shipping! You are holding my funds, charged extra for shipping, and did not deliver products. Support ticket has been reassigned to a different agent. Logged second support ticket on *********** offering a refund. Question not answered and provided vague message. Order placed *********** Partial order received *********** Need refund on missing items, and refund partial shipping due to "heavy" items.įiling this complaint due to lack of response or action from the seller.
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